Fix payment issues on your account

If you try to buy something on Google Play simply your payment is declined or won't process, try the steps below.

If y'all've bought something then accept a trouble with or question about it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Alert.
  3. If you lot have a red alert, enter your payment data and look for the team to answer.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a different payment method

If there's a problem with one payment method, you lot can effort paying with a dissimilar one.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Go back to the particular that y'all desire to buy and tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add together a new one.
  5. Follow the on-screen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit card if you meet one of the post-obit error messages:

  • 'Unable to process payment: low bill of fare remainder'
  • 'Unable to complete transaction. Please apply some other form of payment'
  • 'Your transaction cannot exist completed'
  • 'Unable to complete transaction: expired bill of fare'
  • 'Correct this card info or endeavor another carte du jour'

To gear up these errors, try the following steps:

Make certain that your carte and accost information is up to date

Expired credit cards or erstwhile billing addresses are a common reason for payments not to work properly. To update this information, use Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that you are trying to use for the purchase.
  3. Check the death date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your carte address matches the address in Google Payments

If your credit card is registered to a different accost, this can crusade the payment to be declined. Check that the postal code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method that y'all are trying to use for the buy.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

Then, try your purchase over again.

Submit any extra information that is requested

If the error bulletin is followed by instructions for submitting boosted information to Google, delight submit it. We volition not be able to process the transaction on your account without this data.

Contact your bank or carte issuer

Your card may take specific restrictions which cause the transaction to exist declined. Contact the institution that issued your carte du jour to inquire about the transaction and see if they know the reason for the turn down.

Set up errors with other payment methods (straight operator billing, online cyberbanking, Google Play Balance, Gift Cards and more)

If you encounter 'Your payment was declined due to an event with your account'

If y'all see this message, it might exist because:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more information to protect your business relationship against fraud.
  • We need a little more than information to comply with Eu law (customers from European Union fellow member states only).

To assistance prepare these bug:

  1. Get to the payments centre.
  2. Take action on any errors or requests in the payments centre.
    • You might need to verify your identity before y'all tin buy anything through your Google Business relationship.
  3. Brand certain that your proper noun, address and payment information are up to appointment.

If a payment method is greyed out

If y'all meet a greyed out payment method while making a buy on Google Play, that payment method isn't valid for that particular purchase. Apply a dissimilar payment method to consummate your purchase.

If you use dual SIM carte du jour devices

Check if the right SIM card is in slot 1 and remove any SIM menu from slot 2.

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